Managed Service Program

Managed Service Program

A large number of IT service providers are moving towards the managed services model, and away from a break/fix philosophy based on selling consultancy time.

Even if you are still committed to the traditional way of doing things, there are several reasons why the managed services model makes sense. Let’s look at a few of the ways in which the SOT – Science of Talent Acquisition can benefit your OWN IT business.

Signing up to a managed services contract basically means that once the necessary hardware and software is in place, what you are offering is a service where, for a fixed monthly fee, everything is guaranteed to work solidly and consistently, with no costly surprises.

Talk through how you will include supplementary services such as managed antivirus and cloud-based backup. Explain how this means that the customer will have fewer companies to deal with and fewer individual bills and payments. How exactly you will provide the services is up to you, but you will be looking for the perfect balance between reliability, ease-of-use, support, and potential for profit.

Managed Services vs Shared Services: Which to Use? 

Depending on the kind of industry you work in, the kind of work you need, your size, your scaling plans, etc., you might choose either managed services or shared services based on your needs. Here, we list a few key considerations to keep in mind when evaluating shared services and managed services options for your company.

  1. What level of maturity are your internal processes? If your standardization processes and documentation are not in order you might want to take the MSP route. MSPs can put essential tracking and reporting processes in place to drive standardization for low maturity organizations.
  2. How complex are your process interactions? Basic transactions are easier to outsource, while complex and unique functions are better kept in-house. However, if your internal staff do not hold sufficient expertise to customize your service delivery or applications, you might want to consider a hybrid model with an MSP where managed service expert teams work in tandem with your internal staff.
  3. How many people do you need? Traditionally, a company finds itself at a key growth phase when they reach 100 full-time employee strength. Depending on the complexity of the project and manpower required, you can choose your service provider.
  4. What are the geographic bounds of your work? Often, many companies perform identical functions across multiple sites without any strong documentation or process standardization. Knowingly or unknowingly these arrangements drain your company out of cash. Most managed services are delivered remotely and also contain back-up provisions. These along with compliance with legal requirements laid out for operating in various continents and countries might make outsourcing your IT a better option.
  5. What are your existing and future requirements? Investing in technology and infrastructure is one of the key considerations for a company looking to scale. Shared services can deliver cost benefits for smaller operations easier. While, maintaining and upgrading applications and infrastructure for multi-national operations through an MNC service provider can be easier to scale. 

If you feel like managed IT services can be of benefit to your company over shared services. Contact us Immediately

SOT – Science of Talent Acquisition, is a Consulting, Hiring & Staffing Services firm founded by senior industry professionals coming from reputed international organizations.

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